Thank you for choosing SmartOne IPTV. Please review our refund and cancellation policy carefully.
Subscription Refund Policy
Our refund policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer a refund.
To be eligible for a refund, the following conditions must be met:
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The IPTV service did not function as expected, and we were unable to resolve the issue.
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You contact us within 14 days of your purchase.
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You provide valid proof of purchase (invoice, receipt, or transaction confirmation).
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The issue must not be caused by third-party factors such as your internet connection, unsupported devices, or VPN use.
⚠️ Free trials, test lines, and short-term packages (less than 1 month) are non-refundable.
Non-Refundable Items
Refunds will not be granted for the following:
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Downloadable products
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Gift cards or promotional codes
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Trial or promotional accounts
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Subscriptions older than 14 days
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Accounts blocked due to misuse (sharing, reselling, abuse, etc.)
Exchanges
As IPTV is a digital service, exchanges are only possible if a technical issue prevents normal usage. In such cases, we may:
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Resolve the issue through support,
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Provide a replacement playlist or panel,
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Extend your subscription if the issue is on our end.
Processing Refunds
Once your request is reviewed and approved:
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The refund will be processed to your original payment method within 5–10 business days.
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You’ll receive a confirmation email once completed.
If your refund is delayed:
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Recheck your payment account or card statement.
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Contact your payment provider or bank.
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If unresolved, email us at support@smartoneiptv.pro for assistance.
Canceling a Subscription
You can cancel your auto-renewal anytime by contacting us before your next billing date. We do not offer partial refunds for unused days of service.